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Fragrance Rebel, Home of Parfums de Coeur Fine Fragrances

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Customer Service

Where to Buy

Online – Our entire collection of Parfums de Coeur products are available right here on FragranceRebel.com. This includes the finest in designer quality women’s and men’s fragrances, body lotions, body washes and beauty products.

In Stores – Parfums de Coeur brands can also be found nationwide at leading retailers, including; Wal-Mart, Kmart, Target, Walgreens, CVS, Dollar General, Rite Aid, Family Dollar, Fred's, Shopko and Meijer.  If you are looking for a particular product that you cannot find in stores please call us. 

By Phone – Orders can be placed through our customer service department at (800) 887- 2738 between 9am and 5pm (EST) Monday through Friday.

By Mail – Print our Downloadable Order Form to order by mail.

 

Policies

Shipping Policy

Fragrance Rebel is only able to accept orders that will be shipped to an address in one of the 48 contiguous U.S. States.

For products that are in stock, Fragrance Rebel attempts to ship all products within 24 to 48 hours of order placement. For orders placed on weekends or holidays we will ship in 1-2 business days.

All orders placed on the Internet are shipped via FEDEX Ground only.

Due to U.S. Postal Restrictions, Fragrance Rebel is unable to ship to P.O./APO/FPO Boxes. We apologize for any inconvenience this may cause.

Orders that cannot be delivered or that are refused by the customer will be responsible for all shipping and handling charges and a $3 per order restocking fee.

Availability Policy

Fragrance Rebel will make a strong effort to ensure that all products offered on our website are available for immediate shipment. When this is not the case, customers placing an order for out-of-stock items will be notified via email within the time-frame outlined in the shipping policy alerting them of the status of their order. At that point, they will have the option to cancel their order, change their order to a similar product, or wait for the item to be restocked.

Returns Policy

We will repair or replace damaged or defective products as necessary, upon return of the unused portion of the product or the defective part to us. If no identical product is available, the full purchase price will be refunded.

All returns are subject to the approval of, and require a pre-authorization from our customer service department, which can be reached via custservice@parfumsdecoeur.com.

We require that the unused portion of the defective product be returned, a copy of the original sales receipt, and an explanation of the reason for returning the product.

Safety Policy

Is it safe to use my credit card?

Our secure server software is the industry standard and is considered among the best software available for secure commerce transactions. By using Verisign SSL (Secure Socket Layer), we ensure your internet transactions are 100% safe. All of your personal information including credit card number, name, and address, is encrypted so that it cannot be read as the information travels over the Internet.

Encryption is a method of scrambling messages so they cannot be read without decryption keys. The length of the key used to encrypt messages is a good indication of the amount of effort needed to decrypt that message. Any software with encryption features having key lengths over 40 bits is considered strong encryption by the U.S. Government for export purposes.

VeriSign, Inc. is the leading provider of Public Key Infrastructure (PKI) and digital certificate solutions used by enterprises, Web sites, and consumers to conduct secure communications and transactions over the Internet and private networks.

I don't want to use my credit card on the internet. Can I still place an order?

Orders can be placed by dialing our customer service department at (800) 887-2738 9AM and 5PM, eastern standard time.

Browsers

Ordering from our site requires the use of an SSL-compliant browser. We recommend using latest version of browser.

Frequently Asked Questions

About Our Brands

Q: Were the Prince Matchabelli fragrances changed?

A: In 1993 when Parfums de Coeur acquired the Prince Matchabelli company, the three fragrances that we continued (Wind Song, Cachet and Aviance Night Musk) were altered slightly and essential oils were added. Thus the names now include the word "Extraordinary".

Q: Is this product discontinued?

A: See our discontinued products list

Q: I can't find your product in my area. Where can I find it?

A: Our products can be found at most mass volume retail stores such as Kmart, Walmart, Sears, and most chain drug stores throughout the U.S. If you are unable to locate a product, you can order directly from us on our website.

Q: Why doesn't my area store carry this anymore and/or why are fragrances discontinued?

A: Due to space restrictions that most retail stores have, older fragrances may be discontinued to make room for new products.

Ordering

Q: Can I order from you if I live outside the United States?

A: No, we only ship within the contiguous 48 states

Q: Do you have a catalog you can send to me?

A: Due to the frequency in which our product line changes throughout the year, we do not publish a catalog.

Q: What are your shipping options and when will I receive my order?

A: Due to federal hazardous shipping regulations we are forced to ship by ground only. We prefer trackable delivery and we are currently utilizing the services of FEDEX ground accordingly. Once orders are shipped they will generally take between 3-5 business days, however exceptions do occur from time to time which can extend the delivery window.

Q: Is it safe to give my credit card number on a website? Will any of my personal information be given to other companies?

A: Please see our security information.

Q: I do not have a credit card, do you have an order form?

A: Yes, click here to download our regular order form. Please note you will need Adobe Acrobat Reader to view these documents. If you don't have a copy of Adobe Acrobat Reader, you can download it here

For any additional questions, contact our consumer department.

Discontinued Products

Designer Imposters

  • A Million Stars
  • Apollo
  • Being Together Body Spray
  • Big Sky
  • Capri Breeze Spray Cologne
  • Exposé
  • Fairchild
  • Fairytale
  • Flower Power
  • Fly With Me Spray Cologne
  • Goddess
  • Great Life
  • Hall of Fame
  • Hampton
  • Hearts & Stars
  • Incense Moon
  • Jake for Men
  • Lancer, Larici
  • Lindsay
  • Lone Star Body Spray
  • Love Talk
  • Male Musk
  • Malibu Musk for Men
  • Malibu Musk for Women Spray Cologne
  • Mata Mua
  • Ninja
  • Nouvelle
  • Ocean Beach
  • Prettiest
  • Primo Dusting Powder & Lotion
  • Rap Musk
  • Raw Silk
  • Scenza
  • Sensuale
  • Slow Dance
  • Smouldering Musk
  • So Sleek
  • Stylin'
  • Sunlight & Shadow
  • Too Rich Too Famous 
  • Turmoil
  • Turquoise & Silver
  • Uproar Spray Cologne
  • Wish Dream
  • You-2 Fragrance Body Spray
  • You-2 Cologne Spray

Juice Bar

  • All Juice Bar Bubble Baths
  • All Juice Bar Glitter Sprays
  • Being Together Body Spray
  • All Juice Bar Smoothee Lotions
  • All 8oz Product Sizes
  • Big Apple
  • Blueberry Batter
  • Cotton Candy
  • Grapefruit Freesia
  • Gummi Bears
  • Lemonade Squeeze
  • LI Iced Tea
  • Pajama Party
  • Pink White Musk
  • Raspberry Pear
  • Teddy Bear
  • Vanilla Musk
  • Yumiscle

BOD Man

  • All 15 oz Body Wash
  • Funk Fighters
  • Rock Hard 4 oz Deodorant Spray

Prince Matchabelli

  • Abano
  • All Aziza Products
  • All Bath Oils
  • All Candles
  • Aviance (Original Scent)
  • Aviance Night Musk Body Spray
  • Lotion & Dusting Powder
  • Beloved
  • Cachet Lotion & Dusting Powder
  • Cachet Noir
  • Chimere
  • Fresh White Musk 2.6 oz Spray Cologne
  • Golden Autumn
  • Impulse Luna
  • Masquerade
  • Pears
  • Prophesy
  • Stradivari
  • Unruly
  • Wind Song Lotion
  • Woodhue

Body Fantasies

  • Air Gems
  • All Body Fantasies Rich Body Creams
  • All Body Fantasies Candles
  • All Body Fantasies Skin Firming Lotions
  • All Body Fantasies Exfoliating Scrubs
  • All Body Fantasies Shimmers
  • All Body Fantasies Shower Gels
  • Anti-Cellulite Serum
  • Berries & Cream
  • Blackberry & Green Leaves
  • Christmas Fantasy
  • Crème Brulee
  • Citrus Fantasy
  • Clean Lavender Vanilla Lotion
  • Clean Ocean Air
  • Cucumber Vanilla
  • Cucumber Melon Body Wash
  • Dermabrasion Kit
  • Facial Wrinkle Repair/Stretch Mark Treatment
  • Fresh Berry Musk
  • Fresh Grapefruit Musk
  • Fresh Honeysuckle Musk
  • Fresh Lemon Sugar
  • Grapefruit Daisy
  • Honeysuckle Dewberry
  • Juniper Whisper
  • Lime Basil
  • Newly Bathed Baby
  • Passion Fruit
  • Peach Fantasy
  • Peony Fantasy
  • Pineapple
  • Smokers’ Skin Lip Line Rescue Serum
  • Sexiest Musk Body Wash
  • Smokers’ Skin Renewal Treatment
  • Vampire Midnight
  • Winterfire Fantasy
  • White Tahitian Ginger

Sexiest Fantasies

  • Strawberries & Champagne Lotion

Skin Musk

  • Skin Musk Lotion

Contact Us

If you have questions about our products or your order, email us at custservice@parfumsdecoeur.com.

Orders can be placed by dialing our customer service department between 9AM and 5PM Standard Time, Monday through Friday.

Phone: (800) 887-2738
Fax: (203) 656-2121

85 Old Kings Highway North,

Darien, CT 06820

or use the contact form